Whittard of Chelsea Reviews

Not impressed. First time I’ve ever used this online, it crashed when I tried to make the order the first time, then when I ordered next day delivery (around £7) I was told the next day that my parcel would be delayed to Saturday. Got a refund but won’t be using the website again, I’m sticking to the shop

Delicious teas,hot chocholate mulled wine bought on Christmas and is perfect for gift teachers,friends is absolutely ? ? ? ? ? ? ? ? ? ?

Purchased Assam TGFOP1 2nd Flush Loose Tea. Excellent strong tasting black tea. Seller is highly recommended as always.

Returned order 03611479 on 10th February using their free post address - the Rocky road, 2 raspberry ripple and white chocolate hot chocolates were not good and by their own returns policy, they will refund opened goods if they’re not your liking. I only kept their banoffee because it was a nice banana taste (remotely no toffee though)… I then went on holiday on 12th Feb, and saw no refund appear on my Amex card after 14 days.

I emailed them via their online message system on 28th Feb with zero reply. That type of service from any company rattles the bejesus out of me and like their chocolates, it does leave a vile taste in the mouth like you’d seriously consider using companies like that if they show zero after care service.

Chargeback will be opened today with the POP as evidence and they can suffer the chargeback fees applied by AMEX.

I do not recommend their hot chocolates anyway for the Velvetiser ? but ultimately, I wouldn’t touch them again because of the lack of service.

Best hot chocolate ever. Deffo reccomand signing up there their club. Love the freebies

I have a velvetiser so thought I’d give your company a go to be honest didn’t expect much from a chocolate powder. But wow was totally wrong.…… recieved my first order Monday. Placed another order same day received today. And have had to place my third order this evening. I’m a whittard convert…. I usually use chocolate flakes from hotel chocolate but now. I’ll continue purchasing whittards. Tried the crem brûlée raspberry ripple peanut butter and others. My daughter absolutely loves your chocolate it’s smooth creamy and fluffy I use three heaped teaspoons I was so so wrong thinking it would be just another tasteless powder Whittards of Chelsea. Fab fab fab flavoured hot chocolate. Topped with your marshmallows heaven……………

Fantastic company. Great selection and on the one rare occasion where they delivered late; they dealt with it well.
The only bad thing is the lack of selection of caffeine free teas without apple pieces.

Ashley at your Street in Somerset branch was very helpful and friendly. I have not bought perculated coffee for many years, as I live on my own. I found my perculator and was not sure what bean I needed, but he explained and said if I did not like the taste, I could return it for full refund, (I did like it and will be back)what more could any want wonderful service) Thank you Ashley and all the staff at Whittard of Street

I recently ordered a present that was delivered late. Customer service was very responsive and offered various options, including resending the package to the same or an alternative address, or offering a refund. Engaging with customer service is a painful experience with many companies, where customers end up typing some question to a bot that can only lists some answers from a predefined Q&A list. With Whittard's customer service I was speaking to a human being, and that made all the difference.

I absolutely love this company not just it's delicious teas and hot chocolates but it's amazing kind staff,I had a issue once where their delivery driver didn't ring my doorbell but instead sent the parcel to a pick up store,this was not acceptable so I contacted customer care before Christmas and they resent out my order again and gave me a free hot chocolate for my inconvenience which I thought was delightful thank you Whittards for sorting out the issues and making my day and Christmas :)

Love Whittard's coffee but will never use their online service again. Paid £6.95 for a named day delivery. My order was delivered on another, random date, which was unacceptable as it was meant to be a Valentine's gift. My email to their customer services remains unanswered.

No heating by Tea Bar
The staff here are welcoming, and very helpful, and knowledgeable.I give them 5 stars. My 2 stars, is for the cold store. I am a regular customer, I sit in and have a cup of tea, which is usually very pleasurable, not today, the door is open, the heating is not on. The management need to deal with this. I will not be returning.
Update on my review. After the response I received, I thought the matter had been dealt with. I returned today, to find the tea bar very cold. I left immediately, and went to a hotel in Trafalgar Square to have my tea, lovely and warm. I am at a loss to understand, the attitude of the management, obviously they ignore justified criticism from their customers.

I was disappointed with damaged packaging so sent an email. After leaving a negative review (which I've now chosen to remove) I was informed the email hadn't been received and advised to phone them instead.

Imogen was really helpful (give that lady a pay rise!) A replacement is being sent out free of charge, with the fastest delivery possible. I'm impressed with this customer service.

Everything in this brand is of top quality and teas are delicious.
One wish please: keep producing Alice in wonderland line - is was so perfect, but currently not available in shops..
Special thanks for great customer service in Cambridge and Milton Keynes Whittard.

Excellent service-always very quick delivery ( almost next day delivery) at no extra Cost and the hot chocolate is the best I can find! The flavours taste better than I expected and they’re so luxurious! Bit addicted…